Business Consulting
For Home Service Companies
That Works!
Whether you are a plumber, electrician, general contractor, cleaning service or what have you...
Focus on what you are good at — we’ll help you hire for, and fix the rest.
Your Problems? Our Best Friends.
Most contractors don’t need “more ideas.” They need the messy stuff handled: people, priorities, and systems. If any of the pains below hit home, good—this is the kind of mess we love cleaning up.
Can’t Find The Right People?
We take on parts of your hiring process, and take the time to understand the true meaning of a "perfect fit." How? We interview with you, make your hiring consistent, and get the right people in the right seats.
Hard Time Focusing & Prioritizing Goals?
We will meet with you on a weekly, monthly, or whatever basis in order to make sure you have a rhythm in achieving your goals step-by-step.
Your Technology Is Hurting Not Helping
Technology needs to fit to you and how you work. We work with your technology, you, and your team step-by-step to put technology it's proper place.
High-Level Overview Of How We Can Help You
We have 50+ services, however these are the top domains of what we are experts at in the home-services industry.
Strategy; Coaching; Accountability
We turn chaos into a clear sequence: what to fix first, second, and third. Then we help you install a weekly rhythm—priorities, ownership, scoreboards—so progress actually sticks.
Finance; Cashflow; Profitability
We make the numbers usable, not scary. Cash visibility, job profitability, overhead targets, and a simple plan so you can stop guessing, stop getting surprised, and start making confident decisions.
Operations Core
We build the “done means done” system. Dispatch rules, job prep, tech standards, closeout handoffs, and callback control—so jobs run smoother and your team stops living in fire drills.
Customer Experience, Sales, Reputation, Recurring Revenue
We tighten the path from call → booked → sold → reviewed → repeat. Scripts, follow-up, win-backs, reviews, and membership systems that turn good work into consistent revenue.
Tech Stack & Systems
We make your tools behave. We clean up the CRM/VoIP, build tags and standards, and set up reporting so your team can follow the process—and you can finally see what’s working.
Inventory, Parts, Procurement
We reduce the “Home Depot tax.” Truck/shop inventory baselines, reorder systems, parts ordering rules, and procurement workflows so techs have what they need without wasting half the day.
People Systems (Hiring, Onboarding, Culture)
We help you get the right people in the right seats—and keep them. Hiring systems, onboarding plans, role clarity, and accountability so your business isn’t held together by heroics.
Fleet / Vehicle Systems
Fleet costs and downtime can quietly wreck margins. We help you put controls in place—GPS/dashcam, policies, maintenance habits, and a practical fleet strategy that protects the business.
Knowledge & Sellability
We pull tribal knowledge out of your head and into real SOPs, checklists, and training assets. The result: a business that runs without you—and becomes far more valuable and sellable.
You won’t buy all of this. You’ll get a sequenced plan based on what matters most right now.
How Do You Get Started?
01.
Contractor Clarity Call
Book the call and meet with Sterling + Andrew. We’ll walk you through our proprietary contractor questionnaire in plain English, learn the good/bad/ugly of your business, and give you real-time clarity and quick wins as we go.
02.
Custom Plan
After the call, we build a custom, sequenced plan based on what we learned and what we see. You’ll get a clear priority roadmap: what to fix first, what to tackle next, and what can wait.
03.
Review & Next Steps
Then we choose the right path forward—weekly accountability, implementation support, or both. If we’re a fit, we’ll help you install the plan with your team so it actually sticks (and you finally get your time back).
Businesses We Focus On
HVAC / A/C & Refrigeration
Cleaning
Plumbing & Drain
Electrical & Generators
Roofing & Exterior Trades
Pest Control & Lawn / Tree
Restoration Services
Public Adjusters
And more...
A Little About Us
Sterling Brooks-Daly
Systems Architect | Digital Operations |
Flowchart Enthusiast
Sterling is a battle-hardened business strategist and operations fixer. He was worked with the likes of Amazon & Samsung but his heart belongs to small to mid-sized businesses and their teams. After helping over 1,000's of businesses over 12 years in digital marketing operations, and system architecture, he saw the same pattern again and again: too many applications that did not work together, were not being used or setup properly, and therefore burning out their owners...
So he built Upscale Ignition — a company that streamlines operations, fixes what’s broken, and builds smart systems that actually work. He lives by one principle:
"No Data, No Dice." or put another way:
"No ego-driven decisions."
Andrew Green
Boots-On-The-Ground Ops |
FinOps (Finance Operations)
Andrew brings the numbers. He’s the wizard behind our accounting automation, financial clarity, and operational sanity (through rigorous self-discipline). His start comes in the kitchens of first watch to becoming GM of a location to currently holding leadership role in a Inc. 5000 Accounting Firm.
With deep roots in bookkeeping, payroll, systems implementation, team dynamics, and leadership Andrew helps business owners not just make smart decisions — but actually see what’s going on behind the scenes.
Numbers don't lie.
Together, we’re not here to sell you fluff. We’re here to give you a business that finally works the way it should.
Take it from our clients:
"From marketing, branding and practical business solutions, they brought it all together to help support and grow my business."
Hi, I’m Terri Frana, co-owner of OCD (Organized Chaos By Design). We organize the chaos out of your home and business.
Working with Sterling and Andrew has been amazing! They bring energy, ideas and tools that helped shape my business. From marketing, branding and practical business solutions, they brought it all together to help support and grow my business.
Our meetings and events were always interesting, insightful and productive . I Highly recommend Mastermind Solutions.
– Terri Frana, OCD
Cara's Story
– Cara Deszo
Frequently Asked Questions
“Can you work with my existing apps or CRM?”
Yes — we’ll audit what you’re using and either clean it up or recommend smarter replacements. We’re not here to sell software — we’re here to make your setup work.
“Do you only work with certain industries?”
No — if you run a small to medium sized business and feel like you’re drowning in tools, tasks, and inefficiencies, this is for you.
“What if I’m not tech-savvy?”
That’s exactly who this is built for. We train you and your team, set up habits, and support you until everything clicks.
“Is this just tech support?”
No — this is strategic operations work. You’re not just getting help using tools. You’re getting the right tools set up the right way for how your business actually runs.
“How much time does this save me?”
Most business owners save 5–10+ hours a week just from automation and system consolidation — and that’s not counting the peace of mind nor the ability to refocus on what is actually important.
“Do you do the work, or is it DIY?”
We do the heavy lifting. You’ll get training and support, but we don’t leave you alone to figure it all out.
Business Consulting For Home Services Businesses
Monday - Friday | 09:00 AM - 05:00 PM
407-759-7874 (Call or Text!)